ICT Manager

4 weeks ago


St Albans Hertfordshire, United Kingdom ITS Recruitment Full time

IT Manager / Technical Lead - MSP, Remote Working, Bucks / Herts / Beds
Does the idea of making a significant difference in the quality of IT in multiple, small businesses, excite you?
Reporting to the owner of this highly customer-focused MSP, you will assume the IT Manager role for all customers, building relationships with staff, always seeking to improve the user experience.
The role is home-based, servicing clients in Hertfordshire, Buckinghamshire & Bedfordshire, on-site but mostly remotely, so will suit anyone living within 60 mins drive of St Albans, Herts.
IT Management: Design, maintain, and developall clients' IT solutions.
Provide 2nd & 3rd Line support on tickets escalated by the Service Desk
Project Management : Plan, execute, and oversee IT projects, ensuring timely completion.
Network Security: Implement robust security measures, configuring firewalls, managing VPNs, and safeguarding network infrastructure against potential threats.
Server Administration & Virtualisation: Manage server operations and virtual environments, utilizing tools like VMWare, PowerShell, and SSH for peak performance and reliability.
Cloud Services Management: Manage and integrate cloud solutions, including Azure, Office 365, and Zoom, ensuring seamless operation and service coherence.
Data Backup & Recovery : Implement and maintain data backup procedures and disaster recovery operations.
Strong familiarity with both Windows & Mac. Proficiency with Linux is a bonus.
IT Policy Development and Documentation: Develop robust IT policies and procedures, ensuring comprehensive documentation of customer IT configurations for clarity and compliance.
User Training & Support : Provide training and support to client's staff.
upskill 3rd party Service Desk Analysts wherever possible
IT Manager / Technical Lead - MSP, Remote Working, Bucks / Herts / Beds
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