Technical Director

4 days ago

Warwick Warwickshire, United Kingdom Mitie Full time €10,000

Join us and help deliver the exceptional, every day.

Join our team as a Technical Director for Mitie

At Mitie, the UK's leading facilities management and professional services company, we serve a diverse range of clients, from banks and retailers to hospitals, schools, and government offices. Our 65,000-strong workforce operates across 100+ office locations, delivering excellence to thousands of customers nationwide. With us, your potential is limitless.

What you'll be doing

As the Technical Director, you'll be the key point of contact for front-line management, ensuring our operations team exceeds expectations in service excellence. Your role will involve top-notch management, leadership, customer focus, and continuous feedback, training, and development.

You'll strive for industry-leading technical and operational excellence across our client estate, ensuring 100% uptime of critical data centres and reacting efficiently and effectively in line with SLAs and KPIs.

You'll manage an operational team, including Data Centre Ops Managers, Facilities Managers, Project Managers, Tech Supervisors, and subcontractors. By leading by example, maintaining a professional appearance, and resolving client issues with innovative Mitie solutions, you'll foster a culture of high-quality customer excellence. Embracing and championing new systems and processes will be key to your success.

Building strong relationships with clients, stakeholders, employees, and colleagues is essential. You'll coordinate direct and subcontract labour to meet performance and contractual requirements cost-effectively. Adhering to and enforcing the Company Health & Safety policy, you'll manage and deliver additional and existing project work profitably, ensuring timely billing and assisting in developing client relationships.

Key Duties

  • Leading and maintaining customer retention and satisfaction
  • Attending and preparing for regular client meetings
  • Promoting all Mitie service lines to deliver sustainable excellence
  • Achieving P&L targets and engaging your team through regular meetings
  • Presenting tenders and preparing tender strategies
  • Ensuring no portfolio losses due to service issues
  • Monitoring and reviewing team performance, ensuring compliance with Mitie policies and procedures
  • Supporting managers with HR issues
  • Ensuring client visits and audits are completed as per contract
  • Driving cost savings and increasing performance
  • Staying updated with technology and providing innovative solutions
  • Managing the full employee lifecycle, including recruitment, induction, appraisal, development, and succession planning
  • Fostering a professional working culture, sharing best practices, coaching, and developing your team
  • Representing Mitie at key client review meetings
  • Supporting sales and retention efforts, embracing and advocating for new systems and processes

What you'll need

  • Electrically Qualified (Degree or HND or equivalent) with suitable experience
  • High technical ability and in-depth understanding of engineering management in critical environments
  • 10+ years of experience in critical environments
  • Proven leadership of technical teams
  • Knowledge of Health, Safety, Environment, and Quality systems
  • Strong commercial acumen
  • Excellent communication skills
  • Exceptional customer focus
  • Ability to represent Mitie effectively at both internal and external meetings

Ready to take your career to the next level? Join Mitie and be part of a team that values excellence, innovation, and customer satisfaction. Apply now

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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