General Manager
2 weeks ago
General Manager Milton Keynes to 70K + 10% Bonus
An outstanding opportunity in Milton Keynes to manage one of the largest indoor ski-slopes in Europe with a multimillion-pound turnover across a complex operation including a significant food and beverage offer. There is a high customer footfall which demands a very customer centric approach to consistently delivering a premium experience. Key responsibilities:
- To take accountability for the total P&L performance of the site and Balanced Scorecard.
- To provide inspiring leadership and always deliver outstanding guest service by way of example.
- To ensure compliance with legislation, with regards to all statutory requirements including Liquor Licensing and Health and Safety
- Provide direction, coaching and developing the HOD team and ensure they deliver clear leadership and direction to their teams.
- To set clear targets and objectives for HODS and to monitor performance closely through 1-2-1 meetings, adhering to consistent objectives.
- To ensure that the venue is always appropriately staffed and resourced in accordance with usage patterns.
- To implement and maintain a culture of high performance and performance management.
- To ensure Senior Managers are exceeding their agreed targets and objectives.
- Ensure that financial performance matches targets set, and income is maximised, and costs are minimised.
- Continuously look for ways to improve the guest experience by delivery operational excellence.
- To be fully competent at utilising all elements of the booking system, as required within your role.
We are keen to talk to candidates who can demonstrate:
- A proven track record working at the premium end of the leisure, hotel or hospitality sectors
- Proven track record of high performance in a single or multi-site business delivering over £2m+ EBITDA..
- A clear communicator and professional operator with extremely high standards of achievement.
- Exhibit strong judgement, drive and influencing skills.
- An interest in snow sports is desirable but not essential.
Interviews are immediately available.
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