IT Support Engineer
4 weeks ago
Technical Support Engineer, Amazon Robotics Technical Support (ARTS)
Job ID: 2630758 | Amazon UK Services Ltd.
Amazon Robotics is seeking candidates with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.
As parts of ARTS (Amazon Robotics Technical Support) :
- You will deep-dive, analyse, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities. You will use multiple data sources, dashboards and logs to pinpoint software/hardware defects, inconsistencies or bugs and will be directly involved with resolving them. On occasion, you will have to collaborate with various development/software teams to navigate complex situations and create viable solutions for our customers.
- You will engage with (and drive) high severity incidents around Amazon’s Product Fulfilment & Sortation facilities. Lastly you will use Change Management best practices to create, approve and implement changes within the Amazon Robotics environment.
Please note that this role includes 1 working day over the weekend
Bachelor’s degree in Engineering, Computer Science or other relevant IT degree.
- Experience troubleshooting software applications, platforms or cloud services.
- Technical background from working in Service Operations Technical Support Environment in a domain such as : Networking (Routing, Switching, Wireless etc), Telecommunications (VoIP etc), Cybersecurity or Cloud (AWS etc).
- Able to communicate effectively in English, within technical and business settings.
Amazon Robotics is comprised of a varied number of complex systems. Our engineers usually have a good understanding of linux/unix systems, know how to work with databases and pull data, understand how networks operate and can read and occasionally write automation scrips.
- Be an excellent communicator, as every day you will interact (by phone, direct messaging or e-mail) not only with internal clients but also with other global teams as you work to resolve complex situations. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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