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Account Manager
4 weeks ago
The Account Manager will be responsible for the day-to-day account management of their existing customers, maintaining and improving relationships to deliver high quality service, sustainable growth, and partnership objectives.
The Account Manager will be the first point of contact for these customers managing all aspects of the account including quoting and forecasting, invoice schedule creation, payment milestone compliance, project and delivery updates, dispute resolution, internal reporting, and general administration including CRM updates and maintenance.
The role would be ideal for someone who is organised and professional, numerate, a team player, and able to work cross functionally in a complex high-tech environment to deliver on company objectives.
A technical, project management, accounts background would be preferred.
Role Description
Customer Relationships
Point of contact for all enquiries and communications with assigned customers
Understand the customers business, what we do for them, what they sell
Understand opportunities and challenges, how can they improve their service
Represent the customer at internal meetings, be the voice of the customer.
Add value and find opportunities to grow the business together, address issues assertively, build trust and be able to hold own in business discussions.
Quotes and Proposals
Ensure PO coverage in place to deliver annual revenue budget for assigned customers
Provide accurate quotes for repeat and new business utilising sale tools/process in place
Create work packages and invoice schedules for NRE/foundry and production RFQs
Utilise company cost calculator, and agreed pricing schedules, to meet GM targets
Involve wider team for technical and commercial support, be open about sales pipeline
Follow company sign-off process ahead of submission back to customers
Budget/Forecasting
Support the Sales Director and Finance Director with accurate forecasting and budgeting
Create customer sales plans that result in sustainable sales growth
Work with customers to improve visibility and forecast accuracy, rolling 6 months view
Strive for PO coverage that gives engineering and operations time to plan for production
Deliver quarterly/annual sales targets, hold the business accountable for OTD of WIP
Business Administration
Responsible for all sales activities related to the customer, all commercial data must be entered and recorded on the CRM system for use by the wider business.
Data to be maintained includes; customer forecasts, expected PO values and dates, creation of associated invoice schedules and payment milestones, filing of paperwork and other associated sales documents.
Sharing of WIP progress with customers, keeping them informed of progress vs Commit dates, managing delays, attending a variety of internal meetings each week.
Maintenance of CRM system to ensure a real-time view of customer revenue potential for current month/quarter/year, reporting to wider business at meetings
Preparation of reports, updates, future expectations, and meeting notes
Occasional travel to customers, and where required support company trade shows/events
Key Skills/ Qualities/ Experience
Degree qualified or equivalent: graduate in a numerate, engineering or business discipline
Ability to work in a fast-paced complex environment with minimal supervision.
Experience in photonics or semiconductor wafer fabrication a plus
Excellent verbal and written communication skills
Ability to maintain effective relationships with internal and external customers.
Negotiation skills
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