Installation & Support Technician

4 weeks ago

Peterborough Cambridgeshire, United Kingdom AB Agri Ltd Full time

The Role & Key Responsibilities

Job Title : Installation and Support Technician (Feedlync)

Location : UK home based role, with regular travel to farm customers on average 2 - 3 days per week.

Do you have an interest in agriculture with good customer service skills? Are you interested in the dairy industry and farm technology? If so this is a great opportunity to join our small yet expanding Feedlync team, a growing business within the dairy tech space.

This role will be really varied and will include going out to meet our on farm customers to install cloud based technology for them, this is a fairly straight forward process that may include following set up instructions, plug and play and gateway wiring to set up customer accounts on a tablet and linking the technology. You will also deal with customer support surrounding this type of equipment and deal with any queries the customers may have with regard to their service and providing solutions which will involve liaising with tech specialists internally when needed.

What you'll be doing :

Product Support;

  • Answer customer calls, email-cases and inbound message inquiries
  • Handle incidents and escalated issues with internal staff and third parties
  • Focus on first level resolution in real-time, and work through more complex cases with the broader team and ensure 100% customer satisfaction.
  • Contribute to performance measurement with timely and accurate ticket logging.

Service Installation/Transition;

  • Support & monitor customer onboarding, including installing the hardware, scheduled follow up calls and training for customer success and early life support.
  • Support & monitor the transition to business as usual for the customer
  • Ensure processes and procedures are followed and maintained and suggest process improvements where possible.

What you'll bring:

  • Previous experience of working in a customer support/service role ideally with experience of maintaining support over several platforms including telephone, email, web chat etc.
  • IT proficient with experience of MS office including Outlook and excel, ideally with experience or the ability to learn bespoke systems and software
  • Customer focused with the ability to understand different views – our products feed and manage animals on working farms
  • Effective communication and interpersonal skills

This is a great opportunity to gain new skills in this industry with the potential to develop your career with us in the longer term future as the business and group continues to grow. We look forward to hearing from you if this role sounds the career move you have been looking for

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

Intellync bridge the gap between people, data and technology in agriculture. We deliver in-depth, intuitive and insightful solutions that span the value chain from farmers to retailers.

We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

Application Notes

We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.

When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.

Apply today or contact our recruitment team for more information.

Agencies and media sales

AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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