Ongo Recruitment Ltd | Client Services Project Manager

2 weeks ago

Louth Lincolnshire, United Kingdom Ongo Recruitment Ltd Full time

Job Opportunity: Client Services Project Manager

We are recruiting on behalf of our client, a highly acclaimed and well-established brand delivery agency that specialises in all areas of packaging production. With multiple global sites, they are seeking a Client Services Project Manager to join their team in Louth.

Key Responsibilities: Client Representation:
  • Serve as the primary point of contact for the client, delivering a first-class service with professionalism and enthusiasm.
  • Take responsibility for ensuring the highest quality product and the most efficient solutions for the client.
  • Maintain a thorough understanding of the clients culture and reflect this in behaviours and ways of working.
Project Management:
  • Gather, manage, and coordinate new and updated graphics and packaging projects for the clients brand portfolio.
  • Coordinate the pack change process, including packaging artwork, artwork amendments, repro, proofs, and other services provided by the company.
  • Manage and maintain project and job status trackers.
  • Communicate key milestones and critical path timelines to stakeholders, escalating risks as necessary.
Briefing & Approval Process:
  • Collate accurate briefs and submit them to production departments.
  • Coordinate pre-artwork meetings with the support of the Technical Manager, and distribute meeting minutes and actions.
  • Provide advice on print and technical feasibility with the support of the Print Technical Team and Operational Teams.
  • Coordinate press attendance as needed with the Print Technical Team.
  • Obtain final job approvals from relevant client departments before releasing fully approved files.
Relationship Management:
  • Build and maintain effective, positive relationships across the client and print supply chain, becoming a trusted advisor.
  • Represent the company professionally in all engagements, including project briefings and non-conformance investigations.
  • Identify opportunities for process improvement and recommend actions in collaboration with Account Management and Operations Teams.
Required Skills & Qualifications:
  • Excellent organisational skills with a logical approach to tasks.
  • Strong project management skills, with the ability to remain calm under pressure.
  • Comprehensive knowledge of FMCG print processes and packaging limitations/restrictions is essential.
  • Attention to detail and familiarity with Microsoft Office; experience with Adobe products is a plus.
Preferred Attributes:
  • Proactive, self-starter who works independently and efficiently.
  • Strong interpersonal skills, including active listening and empathy.
  • Team-oriented collaborator who excels in driving results and maintaining positive relationships.
  • Demonstrated ability to navigate relationships at all levels within the client environment.

Whats on offer:

  • Monday to Friday
  • 40 hours per week (8am 5pm)
  • 25 days holiday (plus bank holidays)
Additional Details:
  • Location: This position is based in Louth.
  • Salary: Dependent on experience.

If you are an experienced and detail-oriented project manager with a passion for delivering exceptional results, we encourage you to apply today

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