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Waste Collection Management advisor

1 month ago

Derby Derbyshire, United Kingdom Flint Bishop Solicitors Full time

Collections Advisor
Department: Debt Recovery
Employment Type: Permanent - Full Time
Flint Bishop is a multi-awarding winning legal services provider based in Derby and is nationally recognised for its debt recovery services. We work for some of the UK’s leading brands and many recognised household names that provide services and goods to businesses nationwide.
The Collections Advisor role is responsible for engaging with third-party businesses on behalf of our clients to ensure that any unpaid or overdue accounts are resolved in a timely manner.
The positions are open to experienced contact centre call handlers or law gradates seeking an excellent first role in a Tier 1 team.
The role is full time, 36.Deliver outstanding customer service, with a focus on resolving business customer queries and disputes regarding their overdue accounts; Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound.
Contribute to delivering objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
work with specialist litigation teams to ensure they are handled and resolved in a timely manner.
Understand and adhere to the company and department standards, and policies.
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed.
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer-related information systems.
Have excellent telephone handling skills.
Preferably have previous experience in cash collection/debt recovery.
Be able to work alone and manage your own caseload.
Financial checks will be required in the event that a position is offered.
Competitive salary
~ Bonus potential
~ Great working environment at our Derby Head offices
~ Car parking is provided by the firm
~ Career Development opportunities
~25 days holiday plus bank holidays
~ Options to buy & sell 1 week’s holiday
~1 week’s holiday carry over
~ Extra day off for your birthday
~ Staff card discount scheme for local shops
~ Staff discounts on legal services

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