Lending Servicing Officer
1 month ago
Full-time Administrative Finance Customer Service
Meet the hiring teamBuilding a bank @Allica – and your career
Job Poster
About the jobAllica is on a mission to become Britain’s most recommended business bank, by providing established SMEs – who represent more than a third of UK GDP – with lending, savings and current accounts, delivered through the latest proprietary technology alongside expert human relationships.
In Deloitte’s annual Technology Fast 50 rankings, Allica Bank is the UK’s fastest growing technology firm - and the fastest-growing financial technology firm ever.
Role Description
The Specialised Lending Officer plays a key role in the effective management of loans in Specialist Lending, undertaking all relevant in-life servicing requirements relating to Asset Finance, Growth Finance and Early Arrears Collections activity. Duties Including but not limited to Novation Requests, Early Settlement, payment allocations and reversals, bank account changes, and supporting customer service/in-life management queries relating to Specialist Lending.
Principal Accountabilities
- Provide on-going in life servicing support to all Specialised (such as account opening, serving and closing, complaint handling and general enquiry management).
- Ensuring SLAs are adhered to and met within agreed timescales.
- You’ll be responsible for post-approval administration for Growth Finance to ensure timely release of communications, legal documents, and payments to suppliers to support the bank’s ethos of fast, high-quality service.
- Contact customers and/or brokers for required information.
- Review and request any additional information for clarity as required, escalating any lack of response /missing or unexpected detail as appropriate.
- Manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
- Liaise positively with customers to ensure that in-life loan requests are carried out accurately and in a timely manner.
- Support the Asset Finance Broker, Growth Direct Teams with loan servicing requirements, taking ownership of the customer relationship.
- Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.
Personal Attributes & Experience
- A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
- Excellent analytical and problem-solving skills developed from a Financial Services based background.
- A generic knowledge of the customer service environment and SLA management.
- A good level of financial and commercial awareness.
- A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
- Excellent oral and written communication skills, providing outstanding customer service.
- Strong relationship management skills as the role works closely with a number of internal and external stakeholders.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities
- Options for flexible working
- 25 days holiday – with the option to Buy/Sell
- Pension contributions
- Discretionary bonus scheme
- Private health cover (with the option to add family members)
- Life assurance
- Income Protection
- Family friendly policies including enhanced Maternity & Paternity leave
- Season ticket loans
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like
#J-18808-Ljbffr-
Head Trade Lending Service Management
4 days ago
Manchester, United Kingdom Barclays Full time**Head of Trade Lending Service Management** **Manchester** As a Barclays Head of Trade Lending Service Management, you will be working within Wholesale Lending Transaction Cycle, which is part Operations supporting Corporate & Investment Clients across the lending life cycle including. Within this role, you will work across Operational and Business teams...
-
Lending Adviser
4 weeks ago
Manchester, United Kingdom NatWest Group Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as Lending Adviser - Take on a new role, where you’ll have the...
-
Simple Lending Unit Lead
2 weeks ago
Manchester, United Kingdom NatWest Group Full timeJoin us as a Simple Lending Unit Lead, Lending OperationsIf you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholdersJoining us in Lending Operations, you’ll lead your function to create a culture of continuous improvement and operational change,...
-
Auditor - Asset Based Lending
2 weeks ago
Manchester, United Kingdom M2 Professional Recruitment Services Full timeOur client, a well-established UK based Financial Services business requires an experienced Auditor to join their growing Asset Based Lending division in England. You will be responsible for conducting complex audits and performing due diligence on new and existing Asset Based Lending clients to assess their financial security and identify potential areas of...
-
Auditor - Asset Based Lending
5 days ago
Manchester, United Kingdom M2 Professional Recruitment Services Full timeOur client, a well-established UK based Financial Services business requires an experienced Auditor to join their growing Asset Based Lending division in England. You will be responsible for conducting complex audits and performing due diligence on new and existing Asset Based Lending clients to assess their financial security and identify potential areas of...
-
Auditor - Asset Based Lending
2 weeks ago
Manchester, United Kingdom M2 Professional Recruitment Services Full timeOur client, a well-established UK based Financial Services business requires an experienced Auditor to join their growing Asset Based Lending division in England. You will be responsible for conducting complex audits and performing due diligence on new and existing Asset Based Lending clients to assess their financial security and identify potential areas...
-
Auditor - Asset Based Lending
2 weeks ago
Manchester, United Kingdom M2 Professional Recruitment Services Full timeOur client, a well-established UK based Financial Services business requires an experienced Auditor to join their growing Asset Based Lending division in England.You will be responsible for conducting complex audits and performing due diligence on new and existing Asset Based Lending clients to assess their financial security and identify potential areas of...
-
Auditor - Asset Based Lending
2 weeks ago
Manchester, United Kingdom M2 Professional Recruitment Services Full timeOur client, a well-established UK based Financial Services business requires an experienced Auditor to join their growing Asset Based Lending division in England. You will be responsible for conducting complex audits and performing due diligence on new and existing Asset Based Lending clients to assess their financial security and identify potential areas...
-
Auditor - Asset Based Lending
5 days ago
Manchester, United Kingdom M2 Professional Recruitment Services Full timeOur client, a well-established UK based Financial Services business requires an experienced Auditor to join their growing Asset Based Lending division in England. You will be responsible for conducting complex audits and performing due diligence on new and existing Asset Based Lending clients to assess their financial security and identify potential areas...
-
Auditor - Asset Based Lending
5 days ago
Manchester, United Kingdom M2 Professional Recruitment Services Full timeOur client, a well-established UK based Financial Services business requires an experienced Auditor to join their growing Asset Based Lending division in England.You will be responsible for conducting complex audits and performing due diligence on new and existing Asset Based Lending clients to assess their financial security and identify potential areas of...
-
Auditor - Asset Based Lending
2 weeks ago
Manchester, United Kingdom M2 Professional Recruitment Services Full timeOur client, a well-established UK based Financial Services business requires an experienced Auditor to join their growing Asset Based Lending division in England.You will be responsible for conducting complex audits and performing due diligence on new and existing Asset Based Lending clients to assess their financial security and identify potential areas of...
-
Simple Lending Unit Lead
2 weeks ago
Manchester, United Kingdom NatWest Group Full timeClosing date for applications: 17/05/2024 Share this job to Facebook. This will open a link in a new tab Share this job to X/Twitter. This will open a link in a new tab Share this job to LinkedIn. This will open a link in a new tab This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. If...
-
Head of Lending Operations
3 days ago
Manchester, United Kingdom Kensington Mortgages Full timeWhen we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual...
-
Associate Director
11 hours ago
Manchester, United Kingdom Barclays Full timeAssociate Director - Large Corporate Lending Manchester or Birmingham As a Barclays Associate Director - Large Corporate Lending, you will work within the Corporate Bank supporting Structuring Directors/Vice Presidents (VP), Relationship Directors and Product Partners in the origination, structuring and execution of UK mid-large market debt finance...
-
Middle Office Services Analyst
1 day ago
Manchester, United Kingdom eFinancialCareers Full time**Our Team**: S&P Global is seeking a motivated Outsourcing Delivery Analyst to facilitate daily management of client deliverables within the Middle Office Services group. The individual will be responsible for management of Trade Settlement client relationships. Provideexcellent customer and loan settlement services to our growing client base while adhering...
-
Facility Capture Team Lead
2 days ago
Manchester, United Kingdom Barclays Full time**Facility Capture Team Lead** **Manchester** *** As a Barclays Facility Capture Team Lead you will be working within Wholesale Lending Operations. Within this role you will act as the Facility Capture team lead, providing absence cover for the Vice President Head CIB Asset Management and Facility Capture. You will manage the day to day leading of the...
-
Underwriter
2 days ago
Manchester, United Kingdom Shawbrook Bank Full timeThe Opportunity Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day. We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and...
-
Debt Structurer
3 days ago
Manchester, United Kingdom Barclays Full time**Debt Structurer** **Manchester** As a Barclays Debt Structurer within Corporate Banking, you will work in a fast-paced environment. Our Large Corporate Lending teams are responsible for providing thought leadership for appropriate lending solutions for corporate clients. The primary purpose of your role is to provide structuring and origination...
-
Client Executive
7 days ago
Manchester, United Kingdom Cynergy Bank Limited Full timeOffice Based Cynergy Business Finance is our asset-based lending (ABL) arm of Cynergy Bank Limited. Funding against business assets such as receivables, plant & machinery, inventory and property can provide a flexible, fast and efficient way to pursue new business opportunities for a number of different objectives including; Our human digital approach of...
-
Customer Service/Experience Advisor
4 days ago
Bolton, Greater Manchester, United Kingdom Optimise Talent Ltd Full time €28,000Customer Experience Advisor - £28k Based in Bolton This is a unique opportunity to join a new business within the finance sector that is disrupting the lending market. We are looking for an experienced Customer Experience Advisor from a financial services background to ensure all our client and customer relationship are strong and all contact meets with...