Information Technology Technician

2 weeks ago

Leicestershire, United Kingdom Sharp Brains Full time

Talent Level - EUC L1

Language - Local and English

Jobsite Address - Leicestershire, UK

Support - Backfill Only (The engineer will be supporting only on the days support is required every month, in absence of the full-time or primary Engineer)

Responsibilities:

Experience- More than 2 years

Scope of Work:

· Maintain daily IT operations in Customer-owned locations to serve users' IT needs.

· Provide hands & feet support for Servers or Networking activities as required the specified location/facilities.

· Support manufacturing-related IT equipment and applications as per SOP provided.

· Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).

· Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)

· Installation, Move, Add, and Change (IMAC) of Customer IT Assets

· VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.

· Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)

· Management of non-PC IT equipment - maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer.

· Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.

· Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customer will provide specific training and instruction if needed.

· Mobile Phone Support – Triage, asset Management, Configuration and Support as required.

· Support for special events (Internal and External), recurring meetings, or after hours will be required on T&M chargeable basis.

· Be responsible for H&E aspects, collaborate with Desktop related infrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.

· The ability to speak English and the local language.

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