Customer Service Administrator

2 weeks ago


Scotland, United Kingdom Hays Full time

Are you seeking a new and exciting role within Customer Services Your new company A renowned parent company of our five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties.
Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries. Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products. Log all interactions in our CRM, ensuring issues are tracked through resolution. Identify process improvements to optimise customer experience. Passionate about providing best-in-class customer experience.



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