Senior Technical Support Engineer

4 weeks ago

Edinburgh, United Kingdom VoucherCart Limited Full time

As a pioneering global technology firm and market leader in our field, VoucherCart is revolutionising the way businesses sell, driving pre-paid revenue growth, new customer acquisition, and retention.
As Technical Partnership Integrations Engineer, you will work with internal stakeholders/Partnerships Commercials Team and our technology partners to manage and deploy technical integrations between the VoucherCart platform and our technology partners as your principal focus.
You will have a solid technical background, familiarisation with APIs, webhooks and data, and take a proactive analytical, problem-solving approach to your integration project assignments. Working with senior business leaders for our clients and technology partners, you will conduct screen-share calls where necessary to assist customers and partners alike, so VoucherCart can understand and assist on specific issues/challenges.
You will carry out screen recordings and create documentation of key functions of the VoucherCart SaaS platform (explainers and guides) and work with video production to create and maintain a structured help forum and Academy suite of videos and help files. Work on Developer Docs and VoucherCart Integration guide showing technology partners how to redeem vouchers, sell vouchers, refund vouchers and conduct other functions supported via the VoucherCart API:
Commercial Business Case validation and research: Understanding the commercial proposition (business case) for VoucherCart, our technology partners, and our mutual customers through the partnerships.
Maintain familiarisation with existing and new VoucherCart Technology Partner Integrations to provide video explainers and user guides.
Being an active member of a global team that provides 24/7 support via live chat, tickets, forums, and one-on-one screen share sessions with our customers who have integrations.
Excellent writing and communication skills (English native), with an aptitude for taking technical language and making it understandable.
An ability to learn and adapt so that you can help teach others.
HTML / Wordpress page building
Enterprise application development or integration
Development and troubleshooting with JavaScript
Coding
Basic Salary: £30-45K /Yr (Depending on experience)
Workplace Pension Scheme
Mon-Fri (Full-Time) 09.Please send a Video CV telling us about yourself and your suitability for the role (Approx.

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