Performance Engineer

3 weeks ago

Wakefield West Yorkshire, United Kingdom Nasstar Full time

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Level 2 NOC Engineer
Shifts:Monday to Friday - 40 Hours per week.
Job Type: Permanent
Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.
We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with

As a 2nd Line engineer, working within a global team, you will be responsible for monitoring, troubleshooting, tracking, and reporting incidents. You will be the engineer supporting WAN/LAN Networks and Security products ensuring timely resolutions.
Provide complex diagnostic / technical resolution services and support to customers, Engineers and Field Service Engineers in line with contracted SLA agreements, in accordance with Service Operations Manuals / Operational Procedures and to high standards of customer satisfaction. To manage customer’s networks according to SLA, prioritisation, service impact using a procedural discipline in a way that assumes authority to maintain network availability, security and performance.
Respond to Customer Incidents by performing 2nd line support diagnostics, so as to resolve the fault and/or implement a workaround solution that meets SLA standards and customer needs, with occasional 1st Line and 3rd line support co-ordination duties.
Design, validate and implement solutions to meet Customer requests for maintained Customers · Report, manage and progress incidents that are to be resolved by 3rd Party contractors / service partners
Maintain and develop currency and relevance of technical competence, with key Nasstar vendors such as Cisco Fortinet, Alcatel etc seeking and applying relevant training opportunities and best practice
Technical Competency Candidates must have a proven track record that is demonstrable working with networking and security products and services. Ideally will come from a network support background and will be used to dealing with customer issues in a pressurised environment. Ideal candidate will have at least 3 years networking experience and have passed their CCNP or be working toward a CCNP certification(or similar) and can demonstrate using this knowledge in real world scenarios.
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
25 days’ holiday (excluding bank holidays)
Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
Virtual working – we practice what we preach and empower our people to work remotely
we supply best-of-breed software and hardware for all our staff too
4x annual salary life assurance
Health cash plan
Retail discounts and other perks from major brands
With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.
Diversity is not just a statement;

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