Order Processor Food Manufacturing
2 weeks ago
5 across Monday to Friday 8.Pets Choice is a leading pet food manufacturer whose industry knowledge spans over 135 years. Based in Blackburn, Lancashire, the Pets Choice portfolio of brands offers a variety of products for pets and wild animals under its brands; Each brand offers a unique insight into animals from dogs to ducks and produces high-quality products that cater to a wide variety of consumer needs. As a trusted partner, Pets Choice provide private label goods including extruded food, wet food and retorted trays, and baked fresh meat treats. The business also offers additional services such as packaging design, fulfilment and logistics. With a broad range of capabilities and distribution channels worldwide, Pets Choice are proud to be a major supplier to the UK grocery, independents and pet speciality sectors.
The main purpose of the role is to efficiently and accurately provide service excellence and deliver sales within Pets Choice by providing timely and accurate sales support to internal and external customers.
Be an ambassador for Pets Choice Ltd; Actively participate in any initiative to improve the level of customer service provided by Pets Choice.
The role is office based with occasional travel to consumer shows/exhibitions as and when required.
Be an effective brand champion for your selected customer base
Using bespoke web portals to obtain orders, update shortage information and upload invoices for key customers
Use 3CX telephone system, ensuring effective communication with both customers and hauliers
Experience in FMCG customer service or supply chain management role, with high autonomy.
Experience in dealing with a mix of retail channels, including the key Grocers.
Excellent organisation skills and can manage multiple projects simultaneously.
Computer literate in Microsoft office knowledge, Excel, Word & PowerPoint
Must be fluent in English
Flexible, with a strong work ethic. Experience in the pet food/pet care sector
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