Director, Customer Account Manager
3 weeks ago
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Account DirectorCBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Director to join the team. Purpose Of The JobProviding leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.Ensuring business policies and processes are effectively communicated, and implemented within the contract.Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review.Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts15. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Line management responsibility for a contract team and indirectly for relevant sub-contractors.
~ Financial responsibility for the delivery of Plan commitments for the contract.
Training
~ Incumbents must be able to demonstrate a career showing continuous personal development.
Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
~ Delivery of wider facilities management services (desirable)
~ The development and review of teams, appraisal, and the application of effective people management practice (desirable)
A role model for customer service excellence.
~ Creative
~ CircumstancesIncumbents will be required to travel on occasions to support operational delivery, and participate in trainingand business review. Some overnight stays may be needed. #
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Director, Customer Account Manager
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