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General Manager

1 month ago

St Albans Hertfordshire, United Kingdom itsu Full time

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
Our itsu General Managers are accountable for the performance of their shop, and responsible for building and leading a proud and professional team. They balance daily operational demands with strategic planning, with their performance measured against the KPIs.
As a General Manager, you will constantly challenge the management team you directly look after. Building a robust shop family tree through proactive succession planning, development and recruitment, ensuring consistency for key roles
Ensuring every member of the shop team have individual development plans; ensuring these plans are documented and followed through (either personally or via the Kitchen/Service Manager)
Constantly observing the shop from a customer perspective, challenging the management team to do the same
Ensuring that all Health & Safety and Food Safety practices adhere to the current legislation and itsu standards
Forecasting labour management intelligently to drive sales
Experience in Quick Service Restaurant [QSR] preferred
~ Experience in Food Safety
~ Ability to complete rotas according to budgets and to manage labour efficiently whilst maintaining high operational standards
~ Ability to understand a P&L and stock management process, understanding waste and how to manage it
~ Committed to supporting the wider community and team engagement opportunities
~ Passionate about good, healthy food
~ You put people at the heart of everything you do by displaying the 4 itsu qualities:

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