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Systems Engineer

2 months ago


United Kingdom Atria Full time

About Atria Atria is an established international software development company; Atria integrates with many different IT systems and technologies, including Microsoft 365, Active Directory, Citrix and RDS. Atria empowers service desks to handle more tickets without escalation or admin rights, and for customers to get more done, without logging tickets.

We aim to remove the burden on skilled engineering resource, improve support response times, reduce business risk, improve quality, and help make sure billing is accurate.

This will be a varied and interesting role, focused on helping a sub-set of our customers to achieve more with Atria.

You enjoy working with people, are reasonably outgoing and are happy to get on the phone
Have a good level of experience and skills with Microsoft Windows Server and associated systems
Sound foundational knowledge of Networking, security.
Working closely with a set of key Atria Customers, hands on helping if needed, but also identifying opportunities for Atria to help them achieve higher levels of automation.
Proactively build relationships with Engineering staff within our customers
This is a hybrid role, you will work closely with our Customer Success Manager based in Newcastle Upon Tyne, the work is a remote role, however we would expect regular face to face meetings in a Shared Working Space.

Our customers are predominantly based in Europe and North America and our headquarters are in New Zealand, so there is also the opportunity for travel as part of this role.