Assistant Shop Manager

2 weeks ago

London, United Kingdom Urban Outfitters Europe Full time

Job Description
Title: Assistant Store Manager
Reports to: Store Manager
Objective: To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer. To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture.
Expectations
People
Recruit, train and develop managers to increase the day to day productivity of the business
Assist with the development of the Management team to ensure that succession planning is in place for individuals, and the future growth of the business
Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce
Uphold Company standards and act as a mentor, teacher and positive role model to others
Leadership and Communication
Lead by example and inspire a shared vision by communicating store and company goals
Assist and participate with the roll-out of all new training and operational initiatives
Possess excellent communication skills in both written and verbal form
Manage and motivate the store teams to achieve an unimagined level of customer care
Managing the Environment
Coach the management team to take the initiative as leaders.
Oversee all levels of customer service, and ensure a positive store environment
Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management
Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently, and with minimal impact on the customer experience
Operations
In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis, with constructive feedback and obtainable goals
Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
Achieve the store stock loss goals
Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to.
Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority
Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents
Merchandising and Display
Facilitate communication between the Store Management and Visual team in order to enhance the store environment, and efficiently execute all merchandising projects in a timely manner
Coach others to understand and interpret current fashion trends in local markets, in order to generate creative solutions right for the Anthropologic customer
Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment
Commercial Awareness
Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales
Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business
Stay abreast of current and local trends and have a sound knowledge of customer profile
Demonstrate entrepreneurial skills to achieve and exceed store targets
Requirements
Experience in a management role, working in a fast paced but highly creative and customer focused retail environment
Ability to positively impact results in sales, payroll and stock loss
Proven record of developing a Management team and talented individuals
Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
An appreciation and understanding of the Anthropologic culture and its appeal in the market
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