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Senior Manager, Partner Planning
4 months ago
Transportation Partner Experience (TPX) is seeking an experienced people and product manager to own our community for Delivery Service Partners (DSPs), called Ignite Digital Community (IDC) in EUK and rest of world outside the Americas. You will lead a team of Product Marketing Managers and Program Managers, and drive the vision and strategy for our community app that supports small business owners in multiple countries across EUK. In addition, you will continually evaluate customer needs, create customer obsessed solutions that integrate with our community management tools and processes, and deliver on our VP level goals. The WW Transportation Partner Experience ( team’s vision is to build and nurture communities of the happiest, safest, and highest quality transportation partners We help these partners offer a better life for themselves, their employees, and the communities we collectively serve. To deliver on our mission, we create opportunities for connection, learning, advocacy, and inspiration among partners, Amazon, and our customers We do this through a variety of ways, including technology, content, digital/in person experiences, and rewards and recognition programs. We are committed to protecting and improving partner sentiment by innovating how we power the feedback flywheel, so that our partners can influence the future of logistics We play the long game, as we know that the sustained satisfaction of our partners will reduce attrition and strengthen Amazon’s logistics network over time.
As the single-threaded leader for TPX’s communities in EUK and expansion into rest of world outside the Americas, you will lead a cross-functional team in scaling our proprietary social engagement technology, content strategy, events portfolio, and repeatable engagement process to all active users. You will be responsible for the ongoing management of the IDC, which includes delivering enhancements to our digital community tech products based on the needs of our internal partners and community members, executing day-to-day community engagement activities, planning and delivering community events, and consulting on content production activities. You will also lead a team focused on the following program initiatives: onboarding and access, content organization and placement, engagement facilitation, advisory group oversite and organisation, and scaling impact across the entire organisation. In this role, you’ll also have the unique honor of bringing the diverse perspectives of the communities we support to life; highlighting inclusion, diversity, and equity across Amazon’s Last Mile network.
Come help us learn, invent, and grow
Own ongoing community management and success for IDC EUK and expansion into rest of world outside the Americas.
• Directly manage product marketing managers and program managers to drive impact for both the community and professional development for the individuals.
• Work across cross-functional teams (internal stakeholders, UX, tech, analytics, content production, and events) to continually define the best path forward for your community suite.
• Define and maintain a community roadmap with inputs from all stakeholders.
• Provide effective written and verbal updates on the community roadmap and results to senior leadership.
Bachelor's degree
- Experience in product or program management, product marketing, business development or technology
Experience engaging and influencing senior executives
- Experience with executive communications and issues management.
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If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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