Furniture Project and Operations Assistant

4 weeks ago

Southampton, United Kingdom Quilter Full time

Fixed Term Contract Duration - 5 Months



What the Hiring Manager says


Quilter Change is Quilter Group's primary engine for the delivery of business and technology change including the provision of robust infrastructure and IT service operations that Quilter can depend upon.
Quilter Change is delivering the Membership Re-Papering Project. It is in the Delivery stage of the Project Lifecycle. The project will be responsible for re-papering all Appointed Representatives (ARs) onto a new Membership Agreement, whilst considering changes to technology, processes and people.



About the Role


You will be part of a team that values working together, supporting each other and delivering high quality change to enable our people and our business to prosper. Before any contact can be made to AR's, a Project Administration Assistant is required to carry out the following tasks:
~ Data collection for Distribution : This will involve collecting different bits of information from systems such as IO, Commpay, WorkSmart and others for AR's across Quilter Financial Planning (QFP). The data collected will enable the project to start re-papering AR's onto a new Membership Agreement.


~ Query Management : Monitor and manage queries from ARs when re-papering starts, and a contract is sent out for them to sign. Utilisation of a central mailbox, to work with the business and ensure these queries are answered accurately, in a timely fashion and in conjunction with Relationship Managers (where appropriate).


~ Adviser Servicing : Work alongside the Project Administrator to contact and instruct providers of the change of legal entities for each AR and ensure back end processes are completed on time. (E.g payments redirection, FCA Registrations, Reconciliations and Novations).

You will be a key part of the team providing centralised support helping to deliver the administrative and data collection elements of the project, to improve team efficiency and enable them to focus on ensuring AR's transition to a new contract efficiently and effectively with minimal impact.



About You


You will have an analytical mind set and the ability to use data and metrics, to analyse and present clear actions and information. Preferably adept in Microsoft Excel and Microsoft PowerPoint and be able to demonstrate excellent attention to detail. A grounded understanding of the QFP business and associated systems / processes / infrastructure is essential.


Experience working in a programme or project setting is desired, ideally with proven experience or strong understanding of business change.


You will embrace collaborate working to help achieve shared objectives, with strong interpersonal and communication skills allowing you to successfully build and maintain positive working relationships and confidently work with and present to stakeholders at all levels.


Organisation and planning will be key skill of yours to ensure you can effectively plan and manage the wide variety of tasks.



Core Benefits


Holiday: 26 days


Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it


Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions


Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.



In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

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