Tech Team Lead
2 weeks ago
Lead Technical Support Specialist – Automotive Services - Kent – Hybrid
I’m currently partnered with a market leading Automotive company, operating on a global scale, who are looking for a Lead Technical Support Specialist to lead and manage the Technical Support team. In this role, you will be responsible for ensuring the highest standards of customer service and technical expertise are met, guide and mentor your team effectively, enhance departmental capabilities, and be a key support resource for all customers by providing technical assistance and product insights. As a trusted, award-winning brand, they are committed to customer satisfaction, integrity, teamwork, and excellence in all they do.
Manage and support team members, including performance, recruitment, and training.
Customer Technical Support:
Handle and delegate incoming technical support calls and emails.
Deliver exceptional customer service across all interactions.Product & Knowledge Management:
Maintain and update technical support materials, including FAQs and guides.
Collaborate on training programs for both internal teams and external customers.Relationship Building:
Project & Departmental Support:
Support product development by providing customer-focused technical insights.
Collaborate on content clarity in user-facing documents, like instruction guides.
Minimum 3 years in a technical customer support role with leadership experience.
Strong knowledge of DC circuitry, automotive electrics, and electronics.
High level of computer literacy and experience in technical applications.
NVQ Level 3 or equivalent with a focus on electrical/electronic/automotive skills.
Competitive salary
Hybrid working
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