(Junior) Technical support specialist

3 weeks ago


England, United Kingdom Stratospherec Ltd Full time

My client, specialising in bespoke SaaS solutions with over 25 years of industry experience, is currently seeking a (Junior) Technical Support Specialist. The role entails optimising organisational processes through tailored software solutions to enhance staff productivity.

Role Overview:

My Client is seeking a technically proficient individual with a passion for assisting others. In this role, you'll delve into understanding the intricacies of the products and act as a vital link between the clients customers and developers. Your primary focus will be on aiding customers in resolving their issues, as well as assessing and prioritising technical concerns and feature requests before forwarding them to the development team. As this is a part-time position, you'll also have the chance to take on additional responsibilities.

Main Responsibilities:

  • Addressing customer inquiries related to our products via phone and email.
  • Providing solutions for straightforward technical issues encountered by customers.
  • Assessing and prioritising technical product matters.
  • Gathering pertinent contextual and technical details about product issues.
  • Communicating clear and concise information to developers regarding bugs and change requests.
  • Participating in regular sprint meetings with the team.


Key Requirements:

  • Experience in customer-facing roles.
  • Familiarity with Web technologies such as HTML, CSS, and JavaScript.
  • Basic understanding of C# and the .NET framework.


If this role is of interest, then please apply with your CV?#J-18808-Ljbffr

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