Project Management Lead

3 weeks ago

Coventry, United Kingdom Calex UK Ltd. Full time

Calex are recruiting a Project Management Lead to join a large Global Customer Care Team, which ranges from parts supply, logistics, customer care initiatives, customer loyalty & systems and data transformation. You will work within the systems strategy team, alongside the digital demand delivery manager and the other leads, responsible for delivery of an array of products for all areas across GCC. You will work with multiple stakeholders, with no day being the same and being at the forefront of change within the business. This is an exciting role, with plenty of opportunity to make your mark, in a large team where ‘customer love’ is at the forefront of everything.

If it affects the customer, then the GCC team are involved and this is where you will come in and play a part in delivering systems that will improve the customer journey, whether they are buying a vehicle, or simply booking a service. All systems and digital products should deliver on this goal. In this role you will be responsible for ensuring the successful delivery of digital products across the GCC landscape on behalf of the business/PO requirements.

You will manage the day-to-day delivery, supplier deliverables & product development within the established IT (digital) governance framework, ensuring alignment with wider GCC systems strategy.

Role Responsibilities

  • Act as the single central liaison point between the Business, Digital & Supplier
  • Ensure product implementation aligns with wider GCC strategy/landscape
  • Lead & drive forward product development & implementation
  • Serve the business Product Owner in materialising their vision & enacting their priorities
  • Lead the supporting CX project processes for Digital/Central Demand & QBR activities
  • Responsible for day-to-day management of supplier deliverables & outputs
  • Assist & advise business/product owner on product go-live as appropriate
  • Product lead for delivery (PM)
  • Ensure alignment with wider system strategy (i.e North Star)
  • Champion & execute the Product Owner’s directive on roadmap prioritisation
  • Planning for Product technical delivery (sprint)
  • Lead/Control technical delivery and alignment with plan. Ensure integrations / development relevant milestones are met
  • Obstacle solving: business/technical
  • Change control
  • Technical/Business escalation when required
  • Lead/support appropriate agile ceremonies
  • Support PO interfacing with other domains
  • GDPR support
  • Support CX processes (demand creation / QBR)
  • Ensure correct Project set-up in Jira-Confluence. Project set up align with CX structure (Capabilities, Epics, etc.)
  • Continuous Project improvement activities
  • Reporting
  • Agile champion

About you

  • An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.
  • An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
  • An individual with the capability to combine a short term, pragmatic focus with medium term planning
  • A resilient and enthusiastic who responds constructively to new ideas and inputs
  • A good communicator with the ability to communicate complex ideas
  • An effective team player, who actively develops and supports team members
  • Delivery focussed
  • An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
  • Proactive and methodical with great attention to detail
  • Extensive previous experience in Agile & Waterfall with track record of delivering results
  • Advance stakeholder management skills
  • Solutions Technology & Business process background
  • Planning experience
  • Analytical skills to identify how one issue can impact on another and put in place the required interventions through support or from own knowledge base
  • Ability to present complex data & issues to a varied audience
  • Experience of Problem Resolution using structured approaches to deliver value to the business
  • Negotiation and adaptability skills
  • Commercially astute with an ability to understand the business function that this role supports
  • Cross functional experience
  • Risk awareness and management
  • Cloud services knowledge
  • Strategic view (IT roadmaps)

Salary & Benefits: Circa £55,000 dependant on experience, 25 Days Annual Leave, plus Bank Holidays, Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

Workplace Location: This is a fixed term contract and is based within the Coventry / Midlands area. Ideally you will live in or be able to commute to these areas, as you will be expected to travel to the office regularly.

Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). This nature if this role may necessitate that we undertake a DBS check. The successful candidate will be required to provide proof of the right to work in the UK.

Employment: The successful candidate will be employed by Calex UK ( Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators.

Deadline for Applications: Monday 13 th May 2024

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