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Field Service Engineer

2 months ago


Luton Bedfordshire, United Kingdom nGenium Full time €40,000 - €60,000

Job Title: Imaging Field Service Engineer

Employment Type: Permanent

We are currently looking for an experienced DI Field Service Engineer to join our team. This role involves delivering comprehensive maintenance and repair services for Diagnostic Imaging (DI) equipment across various multi-vendor systems. You will be instrumental in ensuring the reliability of our systems, resolving technical issues, and providing expert support to customers within your region, with occasional travel throughout the UK.

Carry out maintenance and servicing of DI equipment, adhering to our company’s rigorous standards.
Provide remote support and on-site visits to assist customers with any issues that arise.
Cultivate strong relationships with customers, offering consistent updates on service activities.
Work closely with our customer service and management teams to maintain high standards of service quality.
Occasionally assist with engineering support for other types of medical equipment.
Adhere to all health and safety regulations and internal company policies.

Conduct preventative maintenance in line with the scheduled plans.
Keep precise records and manage essential inventory levels.
Ensure all contractual Key Performance Indicators (KPIs) are consistently met.
Participate in training to continuously enhance your technical skills.

HNC/D in Electronics or a related field (Required).
Degree (Hons) in Electronics or a related field (Preferred).
Formal technical training from a relevant manufacturer (Preferred).
Knowledge of national and local regulatory standards (Preferred).
Strong focus on customer service and maintaining high quality standards.
Competency in Microsoft Office and basic networking.
Ability to troubleshoot and resolve problems under pressure, minimizing risk.
Willingness to work with different types of medical equipment and OEMs.
Joining our team means becoming a key part of a leading healthcare company. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a meaningful impact on patient care and safety