Claims Commercial Analyst

3 weeks ago

BexhillonSea East Sussex, United Kingdom Hastings Direct Full time

Claims Commercial Analyst - Credit Hire
Bexhill or Leicester (Hybrid)
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. Actively supporting our Commercial Manager to support the delivery of our credit hire claims strategy and own key parts of commercial initiatives to help improve our credit hire performance
Through analysis of data and market insights, supporting the identification and development of all credit hire claims systems and process improvements in order to streamline our claims handling processes
Closely monitoring the performance of the credit hire function using development data, identifying areas of concern and highlighting these along with recommendations for improvement
Supporting the creation of all necessary MI, working with Claims Analytics, Commercial Analysts and external suppliers to ensure that the MI is appropriate, timely and accurate
Working collaboratively with our team of Credit Hire Specialists and Technical Specialists to identify appropriate focus areas based on changing performance need
Working collaboratively with all other project teams in respect of projects and initiatives which incorporate elements impacting our credit hire team, providing support and input to ensure the success of the project

Good analytic skills - able to consume, manipulate and interpret Claims data to bring clarity and insight into commercial performance
Strong data visualisation skills (such as Excel and Power BI) to bring data to life for differing stakeholders
Knowledge of motor claims and/or credit hire is a huge advantage for this role
We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Salary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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