Part Time Customer Service
7 days ago
Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:
Among the fastest-growing tech companies in the UK
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
The Customer Service team plays a crucial role in assisting customers with their Loan, Card, and Motor inquiries from application to completion. We're seeking a dedicated individual who can leverage their skills to consistently meet quality standards whilst adhering to processes that lead to positive customer outcomes.
This role offers a weekend work schedule within a structured framework, making it ideal for someone who thrives in a working from home environment and enjoys being part of a team. If you're passionate about delivering exceptional customer service, we want to hear from you
~ Working Hours: 16 hours per week on Saturdays and Sundays
~Work from Home Environment:
Fully remote (however you will need to be available for training in office Monday - Friday for up to 20 days)
Holidays: You will receive 90 hours of annual leave
Training: Training will be 4 weeks long and held in our London or Chatham office depending on your location. The training times will be 9.30 am - 5.30 pm. Please note that you will be paid for your time in training.
Strong computer literacy
Previous experience in customer support or a related field is a plus.
Engagement: Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible.
Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures.
Quality Assurance: Deliver tailored and meaningful responses to customers, using Lendable's quality assurance scorecard to maintain high standards.
Complaint Resolution: Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary.
Performance Targets: Achieve individual and team performance targets to contribute to key business and departmental objectives.
An intro call with a member of the Talent Team
The opportunity to scale up one of the world’s most successful fintech companies.
Best-in-class compensation, including equity.
You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
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