Information Technology Support Specialist

1 month ago


United Kingdom Jackson Green Recruitment Limited Full time

Deskside Support Analyst

  • Aldwych/Kingsway Area
  • £35K
  • 37.5 hours per week, Mon –Fri (8.30 am – 5.00 pm 1 hr lunch break) with flexibility on pre-agreed key days.

This role is based in London (WC2B) 5 days a week.

You will be required to provide 1st/2nd line support to 80 hybrid users including executives, board members and Guests who attend the office or remotely. You will take ownership of AV support ( Teams meeting room) for meeting rooms, escalating to our 3rd line AV provider when required.

You will be required to support on technical end user computing issues across win 10/11, Dell and Microsoft laptops, iPhones and iPads and business applications.

Key Responsibilities

• Primarily End user support – AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) , end user hardware support, AV support

• Systems / Service support – Azure AD , Office 365

• IT Service Management – Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written)

• You will be proficient in IT support, both on IT hardware and AV support

Skill Profile

• Good knowledge of IOS (iPhone and iPad) mobile device configuration

• Excellent M365 knowledge, such as Office, Teams inc peripherals (headsets) and OneDrive

• Excellent knowledge of Intune including Autopilot laptop build

• Excellent experience of Win10/Win11 and common productivity tools

• Excellent knowledge on fault analysis in Win and IOS based environments

• Good knowledge of AV and teams meeting rooms



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