Senior Account Manager
3 weeks ago
Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. This role is part of the Integrated Client Services team in Real Chemistry. You'll work primarily on Medical Education activity, but you'll also be able to challenge yourself to think about how you can leverage the creative capabilities from the advertising side of our business to help your clients to maximise the impact that their Med Ed activity has, driving effectiveness and outcomes for HCPs and Patients alike.
You are the client’s key day-to-day contact, managing relationships and setting their expectations of the agency, working on larger and more complex programmes. You take a strategic perspective, manage client relationships and can be entrusted with entire portfolios of client business, with the support of SMT. Being an excellent Senior Account Manager means being able to do the following:
Act as day-to-day client contact: provide regular status updates to your client (leading updates on more complex projects); respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
Confidently formulate objectives and strategies for new client work with support from your account lead, ensuring that programme strategy is pulled through
Oversee large projects with less support from your account lead, being accountable for the whole project from start to finish
Provide counsel to the client throughout the project with confidence to challenge the client when required; Provide support to your account lead in addressing programme and team challenges
Have a clear understanding of the programme as a whole (not just the projects you are working on), client objectives, strategy and environment so that you are able to confidently lead internal meetings and client calls
Ensure momentum is maintained across the programme and contact with client continues whenever the account lead is absent
Play a management role in the new business process (assisting in the production of credentials and pitch presentations, coordinating and managing team members and external suppliers), having a significant share of voice/visibility with the prospective client in the new business process
Coaching and mentoring junior team members on an ongoing basis; Line management of AEs: manage and run bi-annual reviews for your linees, as appropriate
Financial
Coach others to develop accurate budgets for clients, reflecting back on previous projects and gathering cost quotes
Support your account lead with financial management, proactively getting involved in forecasting and resourcing
Submit your expense claims accurately and on time
Participate in an internal team, e.g., Bachelor’s degree in a Scientific subject or equivalent experience is required.
Must have Medical Education experience; Informal/formal presentation and writing skills; Skilled in data communication
Edit junior staff writing and presentation material
Able to communicate critical information to management and the client
Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.
Have a professional presence, perform with a sense of urgency and with a profound client service orientation.
Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program.
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