Public Information Ethics Officer

2 weeks ago

Lutterworth Leicestershire, United Kingdom The Caraires Consultancy Full time

Fixed Term Contract of 9 months with the option of extending

Full time (36.25 hours a week) home based with occasional visits to the office and event attendance Salary 29,936 p.a.

Our friendly Membership Organisation is seeking a Public Information Ethics Officer to complement their existing busy team.

To support the public in their understanding of what good practice is within counselling and psychotherapy. By responding to public enquiries, providing guidance and signposting, as well as providing additional support during the Professional Conduct complaints process, whilst ensuring the professional integrity of the service and helping to maintain public confidence in the profession.

Principal Accountabilites:

  • To respond to wide-ranging enquiries, supporting potentially vulnerable members of the public which can often be complex, sensitive and distressing. To be able to respond to most enquiries whilst working within clearly defined boundaries and have an understanding of when an enquiry needs to be referred on.
  • To call on knowledge of the profession to offer an informed and objective perspective in response to the unique nature of each enquiry and help the enquirer identify their best course of action. To help identify areas of ethical concern, providing insight, guidance and reassurance appropriately. To be able to signpost enquirers and to understand when an internal referral needs to be made, for example, in relation to safeguarding.
  • To respond to a wide range of enquiries from non- member practitioners, as well as, for example, the police, schools and managers of therapy services. Using knowledge and experience to identify the best course of action. Working within clearly defined boundaries and referring enquiries on as appropriate to other colleagues and / or departments

Knowledge & Experience

  • Some knowledge and understanding of counselling and psychotherapy and the many modalities.
  • The ability to deconstruct complex enquiries using objective listening skills and offering appropriate options and information in response.
  • An in-depth knowledge of the Ethical Framework for the Counselling Professions
  • An ability to develop a good understanding of the Professional conduct procedure and its accompanying policies
  • Committed to high quality customer care
  • Confident to know when an internal referral needs to be made. Has an understanding of own scope of competence and understands the need for potential referral to the safeguarding team
  • Excellent communication skills, empathy, listening skills, an ability to keep calm in all circumstances and instil a feeling of understanding

Interested?

Please apply below or call us for an informal chat.

If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume that your application on this occasion has not been successful. To view our Privacy Policy please see our website.

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