Field Service Engineer

4 weeks ago

England, United Kingdom Kinetica UK Ltd Full time
Search our vacancies within the Life Science, MedTech and Healthcare sectors below.

Our client are a leading provider of healthcare solutions, specialising in servicing NHS products and other associated third-party equipment. They are c ommitted to delivering exceptional support to their clients . Our client are seeking a skilled Field Service Engineer to join the team and uphold their commitment to excellence.

Responsibilities:

The Field Service Engineer will be responsible for conducting on-site service maintenance activities for a range of products and associated third-party equipment. This role plays a vital role in ensuring optimal support for both the Company and clients, aligning with contractual NHS obligations.

  • Perform product cleaning, service, and repair activities on our client's products and associated third-party equipment as per contract obligations.
  • Assist with installation, warranty service, and repair requirements as needed, both within and beyond designated service areas.
  • Respond promptly to communications using provided IT equipment, offering efficient support while minimizing costs.
  • Organize and plan daily workload effectively to minimize time away and ensure adequate contract coverage.
  • Maintain positive relationships with customers and stakeholders, promptly resolving issues in the interest of company reputation.
  • Prioritize warranty and contract breakdowns to uphold our client's reputation.
  • Ensure demo and evaluation stock is maintained in pristine condition and readily available.
  • Check newly delivered stock to ensure it meets quality standards.
  • Collaborate closely with the Sales team, providing technical support and identifying new sales opportunities.
  • Maintain allocated stocks at agreed levels to meet work programs.
  • Ensure accurate and timely reporting of all service activities, maintaining detailed records for future reference.
  • Develop and maintain record systems for customer information and administrative records to support business efficiency.
  • Implement rework or warranty replacement programs efficiently.
  • Maintain allocated company vehicles to high cleanliness and maintenance standards.

Requirements:

  • Previous experience in a similar field service role, preferably in the healthcare industry.
  • Technical proficiency with our client's products and associated equipment.
  • Strong organizational and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • Full adherence to company and regulatory policies and procedures.

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