3rd Line Infrastructure Engineer

3 weeks ago


Bridgend Bridgend, United Kingdom IntaPeople Limited Full time

Bridgend - 3 days p/week onsite in Bridgend - hybrid role 

£37-45k & £3.5k training allowance after 12 months

Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 3rd Line Service Engineers to facilitate growth, and service .

Reporting to the Service Manager, and based at their Bridgend Office, you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support.

Technologies They Use:

  • HPE server/SAN
  • Hyper-V & VMware
  • Windows Server/Desktop OS
  • MS/Office 365
  • HPE/Aruba networking
  • LAN & WAN technologies

Key Duties:

  • Provide top-tier technical support
  • Maintain exceptional customer service
  • Adhere to service, security, and quality standards

Prerequisites:

  • 5 years' 3rd Tier IT helpdesk experience
  • Extensive Windows & networking experience
  • Ability to work independently

Preferred:

  • Managed Service Provider experience
  • CyberEssentials accreditation
  • Mitel telephony experience

Training & Development:

  • Microsoft & vendor-specific certifications provided
  • Opportunities to champion emerging technologies
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