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EMEA Tax Operations Manager

2 months ago


Southampton, United Kingdom AVASK Full time

Role: Indirect Tax Operations Manager Salary: Depending on experience
Location: Southampton (hybrid) min of 3 days in Office


As the Indirect Tax Operations Manager, you will lead the operations for our Indirect Tax services. You will collaborate with internal and external partners, maintain end-to-end accuracy in our VAT processes, and manage internal projects related to VAT compliance.


The role provides an unparalleled opportunity to build global indirect tax technical skills and tax compliance awareness. The successful candidate will have the opportunity to work on ad-hoc global tax compliance projects, wider tax process projects, and assist clients on issues such as overseas registrations, filing, potential impact of new overseas tax legislation, and tax authority audit support, etc.


The ideal candidate will have extensive knowledge managing business operations, process compliance and improvement within a dynamic financial / VAT function environment, possess good tax technical knowledge. They should also have EMEA knowledge and experience preferred and accounting knowledge and be able to lead Ops for EMEA VAT Operations. This team is agile and open to new ways of working, producing technical excellence, innovative solutions, and an outstanding client experience.


Customer Excellence & Quality Assurance:
Lead the implementation of VAT-related control activities.
Design best-in-class quality assurance products.
Ensure client service levels are maintained while monitoring client satisfaction, record, investigate, and respond to complaints.
Internal Project Management:
Collaborate with relevant departments (Finance, Legal, IT) to execute VAT-related projects.
Reports and KPI (Key Performance Indicators) Monitoring:
Develop and monitor key performance metrics to track customer success outcomes, providing insights and recommendations for continuous improvement within the Department.
Develop and maintain reports that track key performance indicators (KPIs) related to VAT compliance.
Regularly review these reports to assess performance and identify areas for improvement.
Working closely with the Directors to support their vision and company goals through assisting in the development and management of strategic planning and forecasting. ​
Drive operational excellence within the VAT compliance team, optimising processes and implementing scalable solutions to support our growing customer base.
Leading the operational improvements of processes and employees providing feedback and counsel to improve efficiency and effectiveness.
Support the firm in advancing in AI to support in growth in software development.


​ Experience and knowledge working in a highly regulated financial environment.
Strong interpersonal skills: the ability to identify, network and manage key stakeholders, building and maintaining effective working relationships.
Proficient in preparing KPI performance reports and forecasting.


25 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.
~ Birthday off after 1 year length of service.
~ Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3.
~ A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.
~ Private Healthcare Insurance with Vitality Health care after completing probationary period.
~ Cycle2Work scheme available through salary sacrifice.
~ Creative spacious offices with breakout areas, and subsidised canteen with Chef offering freshly cooked breakfast and lunches.



AVASK Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.

AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services.