Application Support Consultant Full Time Permanent Remote

2 weeks ago


Birmingham, United Kingdom Acuro Associates Ltd Full time

This is a great opportunity for an Agresso Support Consultant or Analyst to join a small team who provide remote Agresso support to external customers. Agresso Support Consultant
Fully Remote
Permanent- Full Time
What you will do as an Agresso Support Consultant
As an Agresso Support Consultant, you are the first point of contact for customers on IT and Finance Business Application related questions for their solutions. You will need to provide a professional, efficient, and effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base.

Investigate, process and document application defects passed to the Application Support team
Investigate, document and present to the Team Leader process improvements that enhance the customer experience
Any experience with Logistics, PCB or HR/Payroll would be desirable
Experience of supporting multiple clients would be advantageous
Strong communication skills and fluent in English (verbal and written)
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
Exceptional customer facing skills, understand and be able to implement the concept of exceptional Customer Service
Able to use initiative and work alone, and as part of a team
My client is a leading Unit4 Software Partner who provide ERP software for service centric organisations. They are an extremely employee focussed company with a dynamic leadership team that love to give back to the community. They have great work ethics and give you space to grow and excel.
Company benefits include 25+ days leave and birthday leave, pension, healthcare cash plan, life cover, parental leave and charitable leave, employee wellbeing, social events and team building.
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