Customer Care Executive Temp to Perm

6 days ago


Ireland, United Kingdom Chill Full time

Chill Insurance is one of Ireland's fastest growing Insurance providers.
Our Customer Care Team is passionate about delivering high quality service to existing customers in the most efficient manner possible.
We are currently recruiting for talented Customer Service Agents to join our team.
If you have 1+ year customer service experience within a contact centre and you are self-motivated and driven to providing outstanding customer care we would love to hear from you The Customer Care Agent is required to deal with interactions from customers and insurers through various media, including; The Customer Care agent will report directly to the Customer Care Team Leader.
Key Responsibilities Provide a level of service to customers, which is best in class standard across the market Drive to continuously improve performance through KPIs and quality measures.
Accuracy of data and transaction processing within the role.
Participate in cross training to develop multi skills required for departmental goals and vision.
Commit to studying for industry exams and use supports given by company to develop educationally Qualifications and Experience 1+ year of customer serviceexperience within a fast-paced, call centre environment Good PC Skills-Relay, MS Excel, Insurer Websites Practical knowledge of Personal Lines Insurance is desirable Skills Result driven, with the ambition to meet and exceed targets Excellent communication skills, including verbal, written & listening Self-motivated, enthusiastic, solution focused Customer centric with a passion for wowing customers Good telephony and organisational skills with the ability to multitask.
Strong initiative and ability to work in a busy fast paced environment Confidence to make decisions Ability to work effectively in a team environment A positive, innovative attitude with the ability to handle new assignments and projects with an open mind What can you expect from Chill? Competitive Salary Monthly bonus and commission structures Pension Healthcare Full support to assist in completion of Insurance Industry Exams.
A very convenient and well connected location in Sandyford Industrial Estate which is close to the Luas, M50 and major Dublin Bus routes.
A fun and modern office space with excellent facilities and unlimited tea and coffee.
Sociable hours of work, we are open between 8am to 8pm Monday to Friday and 10am to 5pm on Saturday.
Great staff sports & social events.
Monthly/Weekly performance based incentives Employee Wellness initiatives Cycle to Work Scheme Graduated holiday Leave entitlement linked to your service capped at 24 days annually Skills: Customer Service Call Center Services Managing customer service Inbound Customer Service Handle complaints Call centre Customer Inquiries Benefits: Medical Aid / Health Care Paid Holidays Pension Fund Performance Bonus



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