Customer Success Team Manager, EMEA

4 weeks ago


Bath Somerset, United Kingdom Michael Page (UK) Full time

SRT Marine is a global leader in advanced maritime tracking and monitoring solutions. Headquartered in Bath, their innovative technologies empower organisations to enhance maritime safety, security, and efficiency. They are dedicated to delivering unparalleled customer satisfaction as they expand their footprint worldwide.
The Customer Success Team Manager will be tasked with the responsibility and opportunity to have a significant positive impact on existing customers, in turn, having a wider impact on the maritime industry on a global basis
Building strong and trusted relationships with customers.
Develop and implement customer success strategies to maximise client retention and satisfaction.
Being the conduit between the customer and SRT to ensure that constructive feedback is provided to help define the product road-map.
Helping to define roles, processes and system settings to support and enable customer success.
Creating and developing coaching programs to help the customer understand how to tailor the benefits of their system to their individual needs.
Working with and leading a small regional team to help deliver the plan(s) effectively on a local basis.
Able to travel frequently to customer sites in an international remit.
In this role, the Customer Success Team Manager will provide deep expert knowledge to it's customers, adopt a consultative approach and be instrumental in driving operational efficiency's.
Have demonstrable experience of coaching and training individuals, ideally in a multi-cultural environment.
able to produce and maintain high quality documentation
Demonstrable experience working with complex software systems.
Possess strong organisation, planning and time management skills.
Be able to travel on an ad-hoc basis.


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