Development Manager Customer Care

2 weeks ago

New Forest Hampshire, United Kingdom Holt Engineering Recruitment Limited Full time

Installation Manager
Our client are a specialistin the installation of UK manufactured, lightweight Thermotec Insulated conservatory roof replacement panels and due to growth they are looking for an Installation Manager to join their growing team.
The Installation Manager covers a Geographical region of around 3 to 4 counties, with approximately 6 to 8 Installation teams and is supported by a Planning Administrator in the office.
To oversee the allocated Geographical Region of Conservatory Roof Installations & Service
To work continuously to improve the number of installations completed on the 1st visit by improving process and working practice
To identify and implement training requirements within the Installations Teams ensuring that all Team Members are fulfilling their role and satisfying customer requirements

Responsibilities as Installation Manager:
Pre-Installation Planning – Ensuring each team has everything they need to do the job 1st time, every time
Collaborating with the Surveyors to ensure accurate method statements are provided to the Installation Teams with all H & S considerations
Collaborating with the Warehouse teams to ensure each installation is prepared ready for the teams to collect with every item
Liaising with both the Planning Manager & Contract Administration Team to ensure that all issues from customers relating to their installation are handled appropriately first time, every time and reduce the ned for repeat visits
Liaising with the Warehouse team to ensure all products are ready for your Installers, highlighting any product quality control issues
Carrying out regular Quality Inspections (2 to 3 per day) to ensure a high standard of workmanship
Creating a suite of metrics and KPIs which report to management how the Installations Department is performing, and the effects of the improvement initiatives are working
Conducting regular meetings with Installation Teams acting on feedback and improvement suggestions from within the team
Ensuring effective communication of information between office-based and field-based teams
Experience required as Installation Manager:
Experience Managing teams of Sub-Contractors / Engineers - ESSENTIAL
Previous experience in an Installations Manager or equivalent role within the Window, Door, Conservatory or Construction industries - ESSENTIAL
Great planning & organizational skills
Installation Manager Terms:
Full Time –08:30-17:30
Operational Bonus related to KPIs
Company van provided and fuel card
Laptop and phone provided
Job Type: Permanent
Company benefits for the Installation Manager:
~ Employee Assistance Programme
~ Free on-site Parking
~28 days holiday including bank holidays + Birthday off
~ Company pension


This is a full time permanent positionfor the successful Installation Manager.

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