Complaints Handler

4 weeks ago


United Kingdom Adecco Full time €31,238

We are supporting our client in hiring several Investigators to join their team. Our client are an independent, not-for-profit organisation that resolve any financial disputes which a business and a consumer have been unable to solve themselves. They make decisions that feel fair to both sides and if they decide someone has been treated unfairly, they have the legal powers to put things right.

The complaints our client deal with vary. A customer might be having trouble with their bank account, struggling with payday loans, think an insurance payout isn't fair, or be worried about their mortgage.

Investigating complaints about Insurance products.

Managing relationships with our customers - both consumers and financial businesses

Examining evidence to get to the heart of each complaint

Location: Remote working, 1 day every 8 weeks working from an office in Belfast.

Hours: We have both full time (35 hours per week) and part time (28 hours per week) roles available. An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.

- 25 days annual leave + bank holidays and the option to buy extra or sell days.

- Private medical insurance

- Non-contributory pension (up to 12% of your salary)

Contract type: 18 month FTC, start date in January 2025.

We will support you in a multitude of ways throughout your journey including but not limited to expert interview preparation advice, CV writing support, access to a wide range of job opportunities and aftercare once you have started your new role.

Our Candidate Privacy Information Statement explaining how we will use your information is available on our website


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