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Field Service Engineer

2 months ago

Wallingford Oxfordshire, United Kingdom Dexory Full time

Do you delight in problem solving? Are you looking for a role where no two days are same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Engineer role is the one for you

The Field Service Engineer role is a critical new position within our dedicated Service Operations team.

You will first complete comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots.

When you are up to speed - the magic happens You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault find and repair our robots in the field.

*Completion of this training will be determined by a committee from the leadership team.

Responsibilities include, but not limited to;

  • Perform on-site and off-site service and repairs for Dexory robots and equipment
  • Develop, implement and action work instructions for service and repair tasks
  • Develop and implement service plans in line with Engineering recommendations
  • Maintain product traceability records
  • Maintain product currency
  • Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
  • Ensure team compliance with health and safety regulations
  • Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements:

  • In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
  • Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
  • Strong electrical and mechanical diagnostic skills
  • Excellent oral and written communication skills
  • Impeccable attention to detail
  • Ability to work in a team, and to lead a team through tough challenges
  • Driven to succeed in dynamic growing organisation
  • Flexible attitude to working hours and location
  • Full Clean UK driving license

It would be desirable if you also had experience with:

  • Business software tools such as Jira, Confluence, Slack and G-Suite
  • Manufacturing software such as manufacturing execution systems
  • Linux operating system experience
  • Root cause analysis methodologies

About Dexory

Dexory is a rapidly growing company that is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory’s solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers.

We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market. To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and teamwork. We believe that building a diverse and inclusive workforce is key to our collective growth and innovation.

As we enter this scale up period, we expect all team members to hit the ground running and make an immediate impact. From day one, we anticipate that you will demonstrate a strong work ethic, adaptability, and a proactive attitude.

As we aim to revolutionize the industry and make a lasting impact, we believe that hiring exceptional individuals is the key to our success. If you are looking for an opportunity to be part of a dynamic, fast-paced environment where you can grow both personally and professionally, we encourage you to apply, even if you feel you only meet part of the listed criteria.

Join us in shaping the future Dexory and together and we will achieve extraordinary things.

Benefits

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. In our dynamic environment, where challenges abound, we seek individuals driven by a hunger for innovation. If you're ready to embark on a journey where ambition knows no bounds, join us and let's shape the future together. As a company, we’re still in the start-up phase of our life. You’ll play a significant role in shaping the future of our products, culture, and engineering team.

You will also receive:

  • The incredible opportunity to join an early stage company and work towards your future goals
  • Share options
  • Pension: 4+% employee with option to opt into salary exchange, 5% employer
  • Attractive employee wellness benefits
  • Personal development budget
  • 25 holidays per year
  • Flexible working, hybrid team
  • Fun team events on and offsite, snacks of all kinds in the office

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.