Sales Advisor

2 weeks ago

High Wycombe Buckinghamshire, United Kingdom Fexco Full time

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our High Wycombe store.


This is a permanent role working 28 hours per week across 4 days Monday to Sunday. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying £12.00 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

The successful candidate will be responsible for:

  • Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
  • Achieving and where possible exceeding individual and team sales and service targets
  • Identifying opportunities to cross sell various products and services
  • Effective and accurate cash handling and reconciliation
  • Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
  • Adhering to all Company Policies including Health and Safety, AML and Security
  • Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
  • Ensuring telephone calls are answered in a prompt, polite and professional manner
  • Undertake marketing initiatives, to promote the Bureau and increase brand awareness
  • Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

  • Demonstrable excellent customer service experience ideally obtained in a cash handling environment
  • Experience of working with foreign currencies is preferred

Competencies required:

  • Demonstrable superior customer service skills
  • Numerate, with excellent accuracy and an eye for detail
  • Comfortable communicating on all levels including within the business and to external customers and suppliers
  • Must be flexible and have a can-do attitude and approach

Job Type: Permanent

Pay: £12.00 per hour

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Quarterly bonus
  • Yearly bonus

Work Location: In person

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