Support Staff Manager

1 month ago

London, United Kingdom International House London Full time

Type of contract: Full-time (35 hours per week), with 7-10 weekend exam sessions per year (additional pay at test day rates)

Annual Leave: 30 days + 8 public holidays

About International House London

We are leaders in language teaching, testing, and teacher training with over sixty years of experience . We believe that by delivering quality language and communications training, we act as a force for change, bringing people together, enhancing mutual understanding and tolerance, and unlocking individual potential.

Role Overview:

As the Support Staff Manager, you will be responsible for managing all aspects of the test day staff recruitment lifecycle, ensuring compliance with exam board procedures, facilitating training, and maintaining performance standards. You will also coordinate and maintain a team of examiners, interlocutors, invigilators, and test day staff, fostering a collaborative and flexible work environment.

Key Responsibilities:

  • Manage the test day staff recruitment lifecycle, including recruiting, onboarding, training, scheduling, and payment.
  • Ensure compliance with exam board procedures and maintain up-to-date documentation.
  • Coordinate and maintain the extended team of examiners, interlocutors, invigilators, and test day staff.
  • Collaborate and work flexibly with other departments to ensure smooth exam administration.
  • Develop and maintain systems for efficient test administration.
  • Communicate with external partners such as Cambridge/British Council regarding staff management.
  • Stay updated on exams information, changes, and requirements.
  • Handle inquiries via telephone, email, and face-to-face interactions in a friendly and efficient manner.

To access the job description for the role, please click here

Person specification

  • Excellent organizational and time management skills.
  • Attention to detail and experience in developing systems and processes.
  • Strong interpersonal and communication skills.
  • Ability to remain composed and make effective decisions under pressure.
  • Proficiency in various IT packages.
  • Effective handling of basic numerical information and financial records.
  • Capacity to prioritize tasks and work effectively under pressure.
  • Team player with a commitment to acting in the best interests of staff, candidates, and the test center.
  • Experience in staff supervision.
  • Experience in delivering training, formally or informally.
  • Experience in an international context, working with clients.

How to Apply: If you are a proactive, results-driven individual who is passionate about managing and supporting staff team to ensure the smooth operation of our Exams Centre, we invite you to apply. Please send your application for the role to @recruitment-team@ihlondon.com .

Please take a moment to familiarize yourself with our exams department by visiting our website. During the interview stage, we will ask you to share your understanding of our department’s responsibilities.

Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IHLondon.

We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and intervi ewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.

International House London’s Values:

Ethical , Inclusive , Innovative , Passionate , Professional

We are always happy to help you. Contact our team who can speak many languages.

#J-18808-Ljbffr

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