Customer Training Support Advisor
3 weeks ago
Job Title: Customer Service Advisor (Temporary)
Location: Bristol (In-office)
Duration: 4-6 weeks (Full-time)
Hourly Rate: £12.30
Job Description:
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Advisor on a temporary basis. In this role, you will be responsible for providing high-quality assistance to our clients, addressing their inquiries, and resolving their concerns in a timely and efficient manner. As a vital member of our team, you will play a crucial role in maintaining our reputation for exceptional customer service.
Key Responsibilities:
Respond promptly and professionally to customer enquiries via phone, email, and in-person.
Provide accurate information about our products, services, and policies to clients.
Assist customers with account enquiries, transactions, and issue resolution.
Identify and escalate complex issues to the appropriate department or supervisor.
Maintain detailed records of customer interactions and transactions.
Ensure customer satisfaction by following up on enquiries and resolving any outstanding issues.
Collaborate with team members to improve processes and enhance the overall customer experience.
Adhere to company policies and procedures at all times.
Requirements:
Previous experience in customer service or a related field is preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work independently as well as part of a team.
Proficiency in using computer systems and software applications.
Flexibility to work full-time hours in the office for the duration of the contract.
A positive attitude and a willingness to learn and adapt in a fast-paced environment.
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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