Resident Liaison Officer

4 weeks ago


Brent Greater London, United Kingdom Velocity Recruitment Full time

Position: Resident Liaison Officer Location Brent Salary: £30,000k - £32,000 + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a framework in Brent, North West London and report to the Site Manager. Project: The project consists of FRA works and Void properties (full refurbs) on both street properties and blocks. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties?

  • Make initial contact with tenants
  • Build customer confidence
  • Explain all aspects of improvement work
  • Identify Customer needs (working parents/shift patterns/health issues etc).
  • Open forum client/management meeting.
  • Book appointments with tenants
  • Visit tenants with portfolio of relevant works and design briefs.
  • Picture surveys
  • Communicate with tenant throughout works programme
  • Be the link between tenant and Site/Project Manager
  • Administration/record keeping
  • Daily line management meetings
Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a full driving licence

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