Service Delivery Coordinator
3 weeks ago
Job Description
Service Delivery Coordinator (Orders) Manchester Hybrid FTC New
Package -£21,000 + Good Package
A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment.
Key Responsibility:
- Ethernet & Broadband Order placement.
- Voice and Hosting and Cloud Services Order placement.
- Validation and Approval of customer order form and requirements for the delivery of the required service(s).
- Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases.
- Liaising with suppliers.
- Keeping customers updated in a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues.
- Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests
- The Order Delivery Executive will approve and validate all orders from a delivery perspective in line with the customer and business requirements, as well as own the delivery of in-life services changes and any ceases as part of the cancellation process.
Essential:
- Full UK Drivers License
- Good task management skills
- Communication
- Advanced Microsoft Excel use
- Hands on experience using project and business systems (CRM, Outlook)
- Fully PC literate
Excellent opportunity for progression Please send CV for full job description and an informal chat.
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