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Accounts Associate
3 weeks ago
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
PureSpectrum currently facilitates more than 115 million online interviews annually through our Marketplace. Certified Great Place to Work , Built In's Best Places to Work , Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces , Deloitte's Fast . PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
In office requirement 3 days a week
PureSpectrum is seeking a motivated and detail-oriented Account Associate to join our team. As an Account Associate you will provide critical support to the Account Management team, ensuring exceptional client service and smooth operations (no experience required). This entry-level role is perfect for a self-starter eager to learn and grow in a fast-paced environment.
Assist the account management team in handling day-to-day client interactions and enquiries
• Receive bid requests from prospects and clients and collaborate with internal teams to gather any further project requirements, ensuring accurate feasibility and costing via the Sample Marketplace platform so can prepare and send a proposal
• Once the project is won, coordinate and manage client project timelines and share the project details with Operations to ensure a smooth and timely delivery.
• Work with Sales to identify decision-makers through using LinkedIn (or other sources) so that they are inputting into the CRM platform (Pipedrive)
• Working with Operations monitor project progress, identify potential issues, and proactively communicate updates to client and PureSpectrum stakeholders.
• Assist in identifying opportunities for account growth and upselling additional services.
• Bachelor's degree in Business, Marketing, or a related field.
• Prior experience in account management, customer service, or a client-facing role is preferred, but not required.
• Proficiency in MS Office suite (Excel, PowerPoint, Word).
• Fluent in French and English. Additional language proficiency is a plus.
We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. New projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionally.
• Unlimited PTO and sick time.
• Employees enjoy smart casual dress and fun within a professional team environment.
Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.
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