Immigration Caseworker

1 month ago

Norwich Norfolk, United Kingdom Norfolk Citizens Advice Bureau Full time

Hours: 37 hrs per week Monday to Friday Location: NorwichResponsible to: Locality ManagerSalary: £26,225 per annum Annual Leave: 20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)This position is funded for 12 months and continuous service will be reviewed then.The Role:You will offer advice and guidance to clients via phone, email and webchat on various issues clients face such as relationships, housing, benefits etc. By leading with empathy and respect you will support our clients in delivering high-quality advice. This is a rewarding opportunity to give back and help others.Manage referrals from partner agencies primarily Carer’s Matters· Support our clients in delivering high-quality benefits advice via phone and email· Follow AQS (Advice Quality Standards)· Meet assigned targets· Maintain accurate and up-to-date systems· Conclude all cases promptly and appropriately· Responsible for generating reportsWhat we’re looking for:· Basic benefits knowledge· Interpersonal skills for diverse audiences· Strong IT and organisational skills· Time management and meeting deadlines· Strong written and verbal communication skills· Digital rapport building skills· Good telephone manner· Driving licence and car desirableWe are a strong supporter of equality, diversity and inclusive practices.We offer our staff:25 days annual leave (inc office closure days) plus bank holidays (pro-rata)4.5% employer pension contributionEmployee Assistance Programme including retail discounts, and access to special offersComprehensive induction and training to become an accredited AdviserOngoing support and professional developmentOpportunity for flexible working Full training will be given Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.

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