Accounts Manager Client Manager

3 weeks ago

London, United Kingdom The Specialist Works Limited Full time

The Specialist Works, part of What's Possible Group, is an independent media and marketing services agency. With an evidence-based approach, we provide media planning and buying, data science, brand partnerships and creative solutions. 
We consult, strategically support, innovate and create communication solutions to their business challenges, enabling them to navigate the full range of services we provide across TSW and the wider What's Possible Group. We work across borders, deliver 6-star account management and ensure the coordinated efforts across our business are driving client growth.
Location: London/hybrid
You will be working on one of the agency’s largest accounts, alongside two or three smaller accounts, with the support of a brilliant team. The role requires proven experience in media planning, as well as strong client handling skills. 
You will have experience across channels (offline and online), and ideally Brand and Performance campaigns.
You will drive excellence in client service, providing the best in day-to-day account management. You’ll demonstrate excellent account management skills, establishing yourself as the day-to-day contact for your clients’ business and building a deep understanding of them so you and the team can deliver on our reputation of consistently exceeding client expectations. 
You’ll own day-to-day client facing reports, in-campaign optimisation and post-campaign analysis. 
Your strategic media planning skills will shine through. You will interrogate client briefs and contribute research to support the planning process from briefing through to campaign evaluation (this may include competitor analysis/audience reporting) to significantly contribute to high-quality innovative and creative responses. 
You will manage the planning process with clients from briefing all the way through to campaign evaluation for consistency and future planning, establishing best practice through the planning process leading to greater innovation and creativity 
You’ll be an approachable resource in strategy, cross channel planning, exploration, and measurement, who the rest of the agency can speak to in order to get help and advice on other clients 
Offer guidance to junior staff with ongoing feedback to constantly improve upon our collective offering 
You will bring strong multi-media expertise, ideally with some experience of both brand and performance channels
Experience in multi-tasking across different clients and projects 

You have managed day to day client interactions and presented to senior client stakeholders 
Experience developing and coaching junior team-members 
Strong analytical skills/experience interrogating both soft and hard data to produce insights 
Network or Independent media-agency experience across multiple channels 
Experience using UK media planning tools including but not limited to TGI/Touchpoints, Addynamix, Google Insight tools 
We encourage a flexible way of working to adapt to personal circumstances, individual, and business needs and are currently trialling a 9 day fortnight, meaning staff are off every other Friday
We offer all our employees share options, and we've built a benefits package that invests in our employees’ long-term personal and professional growth and wellbeing.
Diversity and difference drive innovation, not only for us but also for our clients and is at the heart of everything that we do.
We welcome applications from all, regardless of race, gender, disability, religion, sexual orientation or age as we seek to recruit the very best at The What's Possible Group from a diverse talent pool. If you require flexible working options please still get in touch and we’ll be as accommodating as we can.
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