IT Manager

1 month ago


St Albans Hertfordshire, United Kingdom ITS Recruitment Full time

IT Manager / Technical Lead - MSP, Remote Working, Bucks / Herts / Beds

Does the idea of making a significant difference in the quality of IT in multiple, small businesses, excite you?

Reporting to the owner of this highly customer-focused MSP, you will assume the IT Manager role for all customers, building relationships with staff, always seeking to improve the user experience.

As the lead technician, you will be designing & supporting technology solutions for 20 clients (with over 250 users).

The role is home-based, servicing clients in Hertfordshire, Buckinghamshire & Bedfordshire, on-site but mostly remotely, so will suit anyone living within 60 mins drive of St Albans, Herts.

Responsibilities:

  • IT Management: Design, maintain, and developall clients' IT solutions.
  • Team Management: Lead a small, 3rd party, 1st Line team in Eastern Europe.
  • Support : Provide 2nd & 3rd Line support on tickets escalated by the Service Desk
  • Project Management : Plan, execute, and oversee IT projects, ensuring timely completion.
  • Network Security: Implement robust security measures, configuring firewalls, managing VPNs, and safeguarding network infrastructure against potential threats.
  • Server Administration & Virtualisation: Manage server operations and virtual environments, utilizing tools like VMWare, PowerShell, and SSH for peak performance and reliability.
  • Cloud Services Management: Manage and integrate cloud solutions, including Azure, Office 365, and Zoom, ensuring seamless operation and service coherence.
  • Data Backup & Recovery : Implement and maintain data backup procedures and disaster recovery operations.
  • Cross-Platform Proficiency: Strong familiarity with both Windows & Mac. Proficiency with Linux is a bonus.
  • IT Policy Development and Documentation: Develop robust IT policies and procedures, ensuring comprehensive documentation of customer IT configurations for clarity and compliance.
  • User Training & Support : Provide training and support to client's staff.
  • Staff Development: Build a team as the business grows; upskill 3rd party Service Desk Analysts wherever possible

This is a fantastic opportunity to work closely with business owners, designing solutions and ensuring their technology enables their success.

If this sounds like the role for you, please apply with your CV.

IT Manager / Technical Lead - MSP, Remote Working, Bucks / Herts / Beds

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