Sales Business Operations Manager
3 weeks ago
we are looking to build our team in Bristol And Bath
Job Title: Sales and Operations Coordinator
Hours: Full Time & Part Time vacancies
Working pattern : Office Hours: Monday – Friday 8am-5pm
Location : Windmill Leisure Golf Range, Henfield Road, Westerleigh, Bristol, BS36 2FE
JOB SUMMARY
You’ll be an integral part of the business. Without you and your skills, it’s impossible to run the company successfully. As a Sales Representative, you’re speaking to customers and shaping their perceptions of the business. With your friendliness, proactivity and efficiency we can make sure that MJP is the go-to electrical company in the region.
Responsibilities include
Your role is to manage customer enquiries from the first point of contact through to final follow up and feedback. You’ll organise the engineers to ensure jobs are scheduled promptly and accurately. Working closely with the Director and Operations Manager, you will complete all the administrative elements of the installation process. Your day-to-day duties will include although not exclusive
Answering incoming telephone calls in a timely, polite manner
Advising customers of our range of services that best match their need
Making outbound calls to customers for feedback at the end of a project
Promptly responding enquiries received by email and through Check-a-trade
Keep the customer informed with the status of their job
Accurately logging all new enquiries and service requests in the company systems
Scheduling new jobs immediately in a suitable time slot for the engineers
Preparing and managing the weekly engineer schedule
Building a good rapport with the engineers in the field.
Contributing to marketing ideas and strategies
Any other duties that maybe reasonably required for this role
Supervising
~ Training and supervising a trainee Sales Operations Assistant
Professionalism
Working closely with the engineers
Have a strong understanding of the services we offer and a good general knowledge of the Electrical Field
Speaking to customers in a friendly and informative way
Reporting to the Operations Manager and Directors
Escalate feedback from any unsatisfied customers to the Operations Manager
Attending regular performance meetings
Attending relevant training sessions
Qualifications and experience you need for the role
Good standard of education with a minimum of 5 GCSE’s grade 9-4/A*-C, including Maths and English
At least 1-2 years’ experience of working in a Sales/Scheduling or similar role.
Proven experience of working in a fast-paced environment, whilst focusing on delivering exceptional customer service.
Experience using Microsoft Office applications such as Word and Excel
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