Global Learning Academy Operations Delivery Coordinator

2 weeks ago

Hounslow Greater London, United Kingdom British Airways Full time

Global Learning Academy Operations Delivery Coordinator

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

As a Global Learning Academy (GLA) Operations Delivery Coordinator, you will be the face of the GLA- providing a world class customer experience & learning support for all GLA Trainers, Customers and Guests.

We are searching for engaging & approachable individuals who will provide a seamless, knowledgeable and consistent experience across all learning areas within the GLA by supporting and coordinating all operational delivery functions to enable a smooth customer focused learning operation.

The role:

Global Learning Academy Operations Delivery Coordinator

The role requires you to operate in a highly regulated environment and deliver compliant invigilation across all learning areas including pre/post exam activity - remaining compliant with CAA/EASA Regulations. You must have excellent attention to detail, be a clear and articulate communicator and be able to make decisions and think of innovative solutions.

Your experience:

  • Customer service experience (essential)
  • IT literate and able to learn all appropriate systems (essential)
  • Able to follow and understand processes with excellent attention to detail (essential)
  • Operational experience (desired)
  • Experience in analysing data ( desired)
  • Experience of working in regulated environments (desired)
  • Understanding of GDPR compliance

This is a fast paced, exciting, dynamic role with many opportunities to learn and develop - working closely with our GLA Operations Duty Managers, you will create an experience & be an advocate of the GLA. Constantly and consistently providing an excellent customer experience for all who use our facilities.

What we offer:

Our Corporate and Support roles come with big potential to makeyour mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.

Inclusion & Diversity

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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