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Business Operations Manager
4 months ago
Apply remote type On-site locations Derby, GBR time type Full time posted on Posted 2 Days Ago job requisition id REQ361520 JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
A senior leader with a focus on building strategic client relationships, commercial rigor, organisation development and operational excellence which drives sustainable customer satisfaction and secure renew contracts . Having an engineering/technical/business background, supported with more than 15-20 years’ experience providing engineering and facilities management to high-end manufacturing, research and development and office environments .
Managing budget spend of $ 1 3 0 million across IFM and projects while improving margins and maintaining a high-quality service to the client.
Identifying , developing, and directing the implementation of business strategy.
Deliverable scope includes soft services, hard services, manufacturing support inside the yellow line, critical data centers and high-tech labs, call centers, global engineering and compliance.
~ Building and sustaining superior client relationships that result in revenue and profitability growth.
Extensive commercial experience in cost management , margin growth and risk management.
A wealth of experience in business development, transition management, operations, and engineering.
Results orientated and data/analytics driven through robust operational leadership.
Educational qualifications in Facilities Management / Engineering/Business
Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a large regional or global capacity
Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks
Has experience in translating client goals and objectives into existing or new business growth
Key Performance Measures
~ Client satisfaction survey results.
Compliance with contractual obligations and KPIs.
Performance to budget accuracy.
Coach and develop account team members to achieve high standards .
Make high quality recommendations that have a positive impact on performance.
Financial / Risk Management
Policy Implementation
Project Management
Organisation Development and deployment
Ensure an industry leading Employee Experience program is fully implemented on the account
Understand the client’s key business drivers, and focus the EMPLOYEE EXPERIENCE team to ensure those priorities are aligned with the JLL EMPLOYEE EXPERIENCE deliverables
Ensure the account IFM team is high performing and global delivery is driven by global platforms and best practices and consistency.
improve team capability and performance through regular coaching and feedback; Serves as single point of contact for the accounts G lobal Operations
Drive the productive use of technology and Business Intelligence decision-maki ng and data analytics reporting to support the Global Operations.
Actively manage the professional development of all direct reports and Operation Teams.
Responsible for the implementation of technology and BI systems to support Global Operations delivery.
Source, transfer and implement best practices to the account.
Contract Management
Ensure adherence to the contract and Global MSA
Deliver above and beyond in our Global account KPIs.
Cultural awareness across regions, and passion for diversity
~ Proven ability to employ holistic approaches and looks at long term , global solutions
~ Excellent planning & organizational skills to prioritize work and meet tight deadlines.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
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